• Propane smells like rotten eggs or skunk's spray. This is caused by a harmless chemical called Mercaptan that's added to propane to make it easier to detect. If you smell propane, even faintly, follow the instructions in the section below.

• Propane gas detectors can alert you of a leak. They work just like a smoke detector, but a propane detector will alert you if propane gas is identified in the air. Combination carbon monoxide/propane/natural gas detectors are also available. But remember — never ignore the smell of propane, even if the detector has not set off the alarm.

• Leave pilot lights to experts. If a pilot light repeatedly goes out or is very difficult to light, there may be a safety problem. DO NOT try to fix the problem yourself. We strongly recommend you call us and we’ll send out a qualified service technician to relight any pilot light that has gone out.

• Running out of gas is not safe. If you run out of gas and an appliance valve or a gas line is left open, a leak could occur when the system is recharged with propane. The pilot lights on your appliances will also go out. Before we can refill your tank and turn your system back on, we are required by state law to perform a leak check of your propane system.

Please contact us if you have questions about these or any other safety practices.